PRIVACY POLICY

Data collection


When you make a reservation to stay at GrandHotel Derin, your name, (home or work) address, (business or personal) e-mail address, (mobile, home or work) telephone number, credit card information (credit card type and number, CVC code). , expiration date, credit card holder name), you will be asked to fill out online forms that inquire as much as possible about your reservation and smoking preferences. This information is necessary to process, fulfill and complete your reservation (including sending you an e-mail to confirm your reservation).


Disclosure of Personal Information


We request the following information regarding our services for the following reasons:


Reservation Orders


We keep your name, contact information and credit card information only at the hotel where the reservation is made for the purpose of completing your reservation and except for legally required disclosures, judicial investigations, subpoenas and court orders. However, from time to time we may use third-party distributors who perform various services and functions on our behalf. These third-party distributors may have (partial) access to your personal information in order to perform their services and functions; However, it is not possible for them to use, share or disclose the information for any other purpose in accordance with the confidentiality commitment they are subject to.


Surveys


By completing the reservation, you agree to be sent an invitation via e-mail to fill out the guest evaluation form, anonymously if you wish, immediately after your stay at the hotel. By completing the guest review, you consent to the guest review being uploaded to the relevant hotel information page on our website grandhotelderin.com for the sole and exclusive purpose of informing (potential) customers about the service (status) and quality of our hotel. We retain the right to issue, reject or delete reviews in our sole discretion. The guest evaluation form should be considered a survey and does not contain (other commercial) opportunities, invitations or incentives.


Bulletins and Other Information


Your contact information may be used in our newsletter, campaigns and other marketing operations. If you do not want to participate, inform us at info@grandhotelderin.com. Unless you notify us at our address, this information will continue to be sent to you.


Visitor registration and recording of transactions (logging), use of cookies and web beacons:


(temporary and permanent) cookies, cookies authorized by third parties, to collect non-personally identifiable data, to track browsing behavior, to monitor and record certain or personalized offers and advertisements, and visits to our website(s) and their use, in order to improve our service and product, We use web beacons and/or other technologies.


In order to understand how our website is used, to conduct market analysis and to improve quality, we collect data such as the total number of transactions, web pages viewed, reference/exit pages, platform type, date/time information, and the number and location of mouse clicks on a particular page, mouse movements, scrolling activities. We collect, save, process and use various data and information on an anonymous basis, such as details such as the (search) terms(i) you use when browsing and using our website ("Data").


We also record your IP address, the type of browser you use, and your Internet Service Provider (ISP) for behavioral targeting, fraud and abuse cases, and criminal investigations.


We may, from time to time, use the services of third parties ("Service Providers") for market analysis and quality improvement efforts. We may also use Service Providers to track details of our visitors or visitor activities on certain pages. These Service Providers collect, use, monitor and prepare reports about data and other information and statistics and analyze your online activities on our website. Information about your use of our website (including data, ISP, browser and IP address) may be transmitted to and stored on the Service Providers' servers. In addition, Service Providers may transmit the collected information to third parties if required by law or in cases where third parties process the information on behalf of the Service Provider.


We do not share any personal information about our customers who visit and use our website with our Service Providers; Our Service Providers also do not collect any Personally Identifiable Information (“PII”). Your IP address, browser type and Internet Service Provider are not included in PII. Where required by law, legal processes, criminal investigations, court orders or subpoenas, we may share your personal details and information with a government agency or inspection organization and disclose such details and information to these organizations.